FAQ

How will I know if I have won?

We will notify winners via telephone or email within 3 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us. We will try to contact you using the information you have supplied us with. If we cannot reach you within 30 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.

All of our competitions are scheduled to run from between 24 – 48 days depending on the type of competition of number of tickets. Freebie competitions will not adhere to this schedule.

All competitions are open to residents of the United Kingdom only who are 18 years or older. We do not except entries from anyone outside of these areas as the laws for running competitions vary. This competition has been organised to comply with the laws of England, and Wales. Also, you cannot enter this competition if you are a relative of any of our suppliers.
We reserve the right to offer an alternative prize of an equal or higher value or the cash alternative stated in the product information on the competition page if the prize is unavailable for any reason.

If you are the winner, the prize will be yours. You can do what ever you wish with it, including selling it.

We need to use your data to administer the competition and award prizes. We do not use your data for any other purpose. We do not share your data with any third parties unless this is necessary for administering the competition. Full details of how we use your data are included in our Privacy Policy which you can read here  If you are the winner, we may have to share your details with the Advertising Standards Authority to confirm that we have administered the competition and awarded the prizes fairly. You have the right to opt out from us using your data at any time. However, if you do ask us to remove your details from our database prior to the closing date, you will be withdrawing from the competition. You will not be entitled to a refund of any entry fees you have paid.

No, this is not compulsory. However, with your permission, we would love to share your excitement on our website and social media pages.

Even if you do not want to participate in any promotional exercises, you may have to provide your details to the Advertising Standards Authority to prove we have administered the competition and awarded the prize fairly.

Everyone who buy tickets into the competition gets entered into a draw. The winner will then be chosen at random from all the correct entries.
The maximum number of entries is stated on each competition so your chances of winning will vary from competition to competition. As an example, if entries are capped at a maximum of 3000, this means that if you purchase 1 entry and get the answer correct, your chances of winning will be no worse than 1 in 3,000.You can increase your chances of winning by purchasing more entries. For example, if you purchase 10 entries in the example above and you get the answer correct, your chances of winning will be no worse than 1 in 300.We say “no worse than” because we expect a number of people to get the answer to the question wrong. We cannot predict how many this will be but say 500 people got the answer wrong and they each purchased 1 entry each. Your chances of winning with a single correct entry will now improve to 1 in 2,500.
1. Enter your desired competition. 2. Once your order has been placed your ticket numbers will be sent to you via email and will also show in your account section on our website. 3. Our live draws take place every Tuesday & Friday at 7pm 4. Winners will be contacted via phone & email following the draw. 5. Instant wins are automatically updated to show if you’re a winner upon purchase. Please allow us 1 working day to respond to award your prize.
We do not offer refunds of entry fees if you get the answer to the question wrong, or if you are disqualified from the competition for any reason.
Instant wins give you the chance to win as soon as you purchase your ticket and in most cases there will be a live draw with a final prize which will be drawn when the competition finishes. (Please see description tab for details of the main prize) The instant win table is updated automatically and is live in real time. If you land an instant win you will receive an email telling you what you have won and your name will populate next to the prize you have won on the ‘Instant Winners’ Table. You do not need to do anything, we will reach out to you via email to award your prize Please allow up to 24hrs for us to respond

Mybigwins cash is a type of website credit that is automatically credited to your wallet and can be used to purchase tickets at the checkout. 

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